Support

Get help with Tone

📧 Contact Us

For support questions, email us at: support@tone.app

We typically respond within 24 hours.

Frequently Asked Questions

How do I install Tone?

Click the "Add to Slack" button on our homepage to install Tone to your workspace.

How do I use Tone?

Run `/tone Your message here` in any channel or DM. Tone will analyze your message and provide suggestions to improve the tone.

Does Tone store my messages?

No! Tone never stores your actual message content. We only store aggregated statistics (e.g., "you had 5 tone issues this week"). See our Privacy Policy for more details.

How do I authorize Tone to send messages?

Run `/tone-authorize` to grant Tone permission to send messages on your behalf. This allows Tone to send improved versions of your messages.

What are the subscription tiers?

Run `/tone-billing` to see available plans and manage your subscription. We offer free, starter, professional, and enterprise tiers.

How do I cancel my subscription?

Run `/tone-billing` and click "Manage Subscription" to access the Stripe customer portal where you can cancel your subscription.

← Back to Home